Showing 1 - 11 results of 11 for search 'Spector, Robert, 1947-', query time: 0.19s Refine Results
  1. 1
    The Nordstrom way : the inside story of America's # 1 customer service company /
    by Spector, Robert, 1947-
    Published 1995
    Book
  2. 2
    Family trees : Simpson's centennial story /
    by Spector, Robert, 1947-
    Published 1990
    Book
  3. 3
    The Nordstrom way : the inside story of America's #1 customer service company /
    by Spector, Robert, 1947-
    Published 2000
    Book
  4. 4
    Amazon.com : get big fast /
    by Spector, Robert, 1947-
    Published 2000
    Book
  5. 5
    The Nordstrom way : the inside story of America's #1 customer service company /
    by Spector, Robert, 1947-
    Published 2000
    Connect to the full text of this electronic book
    eBook
  6. 6
    Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers /
    by Spector, Robert, 1947-
    Published 2002
    Book
  7. 7
    Category killers : the retail revolution and its impact on consumer culture /
    by Spector, Robert, 1947-
    Published 2005
    Book
  8. 8
    The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /
    by Spector, Robert, 1947-
    Published 2005
    Table of contents
    Book
  9. 9
    The mom & pop store : how the unsung heroes of the American economy are surviving and thriving /
    by Spector, Robert, 1947-
    Published 2009
    Book
  10. 10
    The Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry /
    by Spector, Robert, 1947-
    Published 2012
    Connect to the full text of this electronic book
    eBook
  11. 11
    The Nordstrom way to customer experience excellence : creating a values-driven service culture /
    Connect to the full text of this electronic book
    eBook
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