How to give exceptional customer service /
Discusses the importance of building rapport with customers. Explains how to control the situation with specific phrases, vocal techniques and body language, as well as how to avoid emotional trigger words in phone conversations, how to be an active listener and how to show empathy to get on custome...
| Corporate Authors: | , , |
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| Format: | Video VHS |
| Language: | English |
| Published: |
Boulder, CO :
CareerTrack Publications,
[1993]
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| Subjects: |
Remote Storage
| Call Number: |
HF5415.5 .H69 1993 |
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|---|---|---|
| Supplements: |
workbook |
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| Library Owns: HF5415.5 .H69 1993 | (videocassettes v.2-4) | |
| Call Number | Status | Get It |
| HF5415.5 .H69 1993 v.2 | Available | |
| HF5415.5 .H69 1993 v.3 | Available | |
| HF5415.5 .H69 1993 v.4 | Available | |
| HF5415.5 .H69 1993 workbook | Available | |