The real heroes of business-- and not a CEO among them : world-class frontline service workers: how do you find them? train them? manage them? retain them? /

The real heroes of business-- and not a CEO among them : world-class frontline service workers: how do you find them? train them? manage them? retain them? /

Bibliographic Details
Main Author: Fromm, Bill
Other Authors: Schlesinger, Leonard A.
Format: Book
Language:English
Published: New York : Currency/Doubleday, [1994]
Edition:1st ed.
Subjects:
Customer services > Management.
Employees > Recruiting.
Description
Item Description:"A Currency book."
Includes index.
Physical Description:xxiv, 337 pages : illustrations ; 25 cm.
ISBN:0385425554