The real heroes of business-- and not a CEO among them : world-class frontline service workers: how do you find them? train them? manage them? retain them? /
Main Author: | Fromm, Bill |
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Other Authors: | Schlesinger, Leonard A. |
Format: | Book |
Language: | English |
Published: |
New York :
Currency/Doubleday,
[1994]
|
Edition: | 1st ed. |
Subjects: |