APA (7th ed.) Citation

Hernon, P., & Altman, E. (1996). Service quality in academic libraries. Ablex.

Chicago Style (17th ed.) Citation

Hernon, Peter, and Ellen Altman. Service Quality in Academic Libraries. Norwood, N.J.: Ablex, 1996.

MLA (8th ed.) Citation

Hernon, Peter, and Ellen Altman. Service Quality in Academic Libraries. Ablex, 1996.