Service quality in academic libraries /

Service quality in academic libraries /

Bibliographic Details
Main Author: Hernon, Peter
Other Authors: Altman, Ellen
Format: Book
Language:English
Published: Norwood, N.J. : Ablex, [1996]
Series:Information management, policy, and services.
Subjects:
Academic libraries > United States.
Libraries and students > United States.
Libraries and scholars > United States.
Library Services > standards.
Consumer Behavior.
Quality Control.
Universities.
Description
Physical Description:xv, 187 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 173-180) and indexes.
ISBN:1567502091 (cloth : alk. paper)
1567502105 (paper : alk. paper)