What customers like about you : adding emotional value for service excellence and competitive advantage /

Bibliographic Details
Main Author: Freemantle, David
Format: Book
Language:English
Published: London ; Santa Rosa, Calif. : Nicholas Brealey Publishing, 1998.
Subjects:

BLCC: Stacks

Holdings details from BLCC: Stacks
Call Number: HF5415.525 .F73 1998
 
Call Number Status Get It
HF5415.525 .F73 1998 Available