Building a successful customer-service culture : a guide for library and information managers /

Building a successful customer-service culture : a guide for library and information managers /

Bibliographic Details
Other Authors: Melling, Maxine, Little, Joyce
Format: Book
Language:English
Published: London : Facet, 2002.
Subjects:
Public services (Libraries)
Libraries > Customer services.
Libraries > organization & administration.
Organizational Culture.
Library Services.
Consumer Behavior.
Public Relations.
Description
Physical Description:xii, 212 pages ; 25 cm.
Bibliography:Includes bibliographical references and index.
ISBN:1856044491