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20151025072824.0 |
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021021s2002 enk b 001 0 eng |
| 015 |
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|a GBA2-V6399
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| 020 |
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|a 1856044491
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| 035 |
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|a (OCoLC)ocm50401999
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| 040 |
|
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|a UKM
|c UKM
|d HPG
|d COU
|d OCLCQ
|d TXA
|d UtOrBLW
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| 049 |
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|a TXAM
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| 082 |
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4 |
|a 025.5
|2 21
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| 090 |
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|a Z711
|b .B85 2002
|
| 096 |
|
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|a Z 711
|b B9322 2002
|
| 245 |
0 |
0 |
|a Building a successful customer-service culture :
|b a guide for library and information managers /
|c edited by Maxine Melling and Joyce Little.
|
| 264 |
|
1 |
|a London :
|b Facet,
|c 2002.
|
| 300 |
|
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|a xii, 212 pages ;
|c 25 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
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|a volume
|b nc
|2 rdacarrier
|
| 504 |
|
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|a Includes bibliographical references and index.
|
| 505 |
0 |
|
|a The users' perspective: a personal view / Graham Matthews -- Planning and policy making / Sheila Corrall -- Leadership and management / Robert Gent and Grace Kempster -- Human resource planning / John M. Pluse and Alix Craven -- Keeping focused on our customers: marketing as a tool for library and information managers / Christopher West -- Assuring quality / Bill Macnaught and Mary Fleming -- Planning academic library buildings for customers and services / Andrew McDonald -- Developing a service culture through partnerships / Maxine Melling and Joyce Little -- Virtual service / R. David Lankes.
|
| 650 |
|
0 |
|a Public services (Libraries)
|
| 650 |
|
0 |
|a Libraries
|x Customer services.
|
| 650 |
1 |
2 |
|a Libraries
|x organization & administration.
|
| 650 |
1 |
2 |
|a Organizational Culture.
|
| 650 |
1 |
2 |
|a Library Services.
|
| 650 |
2 |
2 |
|a Consumer Behavior.
|
| 650 |
2 |
2 |
|a Public Relations.
|
| 700 |
1 |
|
|a Melling, Maxine.
|
| 700 |
1 |
|
|a Little, Joyce.
|
| 994 |
|
|
|a E0
|b TXA
|
| 948 |
|
|
|a cataloged
|b h
|c 2003/6/17
|d c
|e jlanham
|f 2:19:13 pm
|
| 999 |
|
|
|a MARS
|
| 999 |
f |
f |
|s 2fe6e7c5-1f08-3f9e-a659-ff0a314b31f6
|i 7d67aeaf-3b3f-3527-b43b-176337d80102
|t 0
|
| 952 |
f |
f |
|p normal
|a Texas A&M University
|b College Station
|c Sterling C. Evans Library
|d Evans: Library Stacks
|t 0
|e Z711 .B85 2002
|h Library of Congress classification
|i unmediated -- volume
|m A14830005003
|
| 998 |
f |
f |
|a Z711 .B85 2002
|t 0
|l Evans: Library Stacks
|