A basic toolkit : good manager & good employee skills /

Covers the basic skills every library worker needs to know: how to be a good employee, how to be a good manager, communicating, problem-solving, customer service, and conducting effective meetings.

Bibliographic Details
Corporate Authors: College of DuPage. Satellite Network, College of DuPage. Multimedia Services, College of DuPage. Office of Special Services, College of DuPage. Library Learning Network, College of DuPage
Other Authors: Farnon, Bonnie E., Nocera, Jim, Slusar, Linda, Fradkin, Bernard, Klein, Pam, Johnson, Debra Wilcox, Halikias, Shannon, Kozak, Anne, Murawski, Susan, Roche, Richard, Schmidt, Aaron
Format: Video VHS
Language:English
Published: [Place of publication not identified] : [publisher not identified] ; [2003]
Series:Soaring to excellence.
Subjects:
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090 |a Z682.4.L52  |b B37 2003 
245 0 2 |a A basic toolkit :  |b good manager & good employee skills /  |c [College of DuPage Satellite Network] ; a production of Information Technology, Multimedia Services and the Office of Special Services in cooperation with the Library Learning Network at College of DuPage ; producer/director, Jim Nocera ; writer/producer, Bonnie E. Farnon. 
246 3 0 |a Good manager & good employee skills 
246 3 |a Good manager and good employee skills 
246 1 |i Title on cassette label:  |a Soaring to excellence.  |n Part I,  |p Good manager and employee skills 
264 1 |a [Place of publication not identified] :  |b [publisher not identified] ;  |c [2003] 
264 4 |c ©2003 
300 |a 1 videocassette (118 min.) :  |b sound, color ;  |c 1/2 in. 
336 |a two-dimensional moving image  |b tdi  |2 rdacontent 
337 |a video  |b v  |2 rdamedia 
338 |a videocassette  |b vf  |2 rdacarrier 
490 1 |a Soaring to excellence 
538 |a VHS. 
511 0 |a Host, Pam Klein ; presenter, Debra Wilcox Johnson ; guest, Linda Slusar. 
511 0 |a Guests on videotape: Shannon Halikias, Anne Kozak, Susan Murawski, Richard Roche, Aaron Schmidt. 
508 |a Project directors, Linda Slusar, Bernard Fradkin. 
518 |a Teleconference broadcast by the College of DuPage on November 14, 2003; taped off-air with permission. 
500 |a Handouts, resources, and bibliographies available on Website. 
500 |a Videorecording. 
520 |a Covers the basic skills every library worker needs to know: how to be a good employee, how to be a good manager, communicating, problem-solving, customer service, and conducting effective meetings. 
650 0 |a Library technicians  |z United States. 
650 0 |a Library employees  |z United States. 
650 0 |a Libraries  |x Customer services. 
650 0 |a Library personnel management  |z United States. 
650 0 |a Meetings  |x Planning. 
655 7 |a Instructional films.  |2 lcgft 
700 1 |a Farnon, Bonnie E. 
700 1 |a Nocera, Jim. 
700 1 |a Slusar, Linda. 
700 1 |a Fradkin, Bernard. 
700 1 |a Klein, Pam. 
700 1 |a Johnson, Debra Wilcox. 
700 1 |a Halikias, Shannon. 
700 1 |a Kozak, Anne. 
700 1 |a Murawski, Susan. 
700 1 |a Roche, Richard. 
700 1 |a Schmidt, Aaron. 
710 2 |a College of DuPage.  |b Satellite Network. 
710 2 |a College of DuPage.  |b Multimedia Services. 
710 2 |a College of DuPage.  |b Office of Special Services. 
710 2 |a College of DuPage.  |b Library Learning Network. 
710 2 |a College of DuPage. 
830 0 |a Soaring to excellence. 
948 |a cataloged  |b h  |c 2003/12/15  |d c  |e mphillip  |f 2:26:56 pm 
994 |a E0  |b TXA 
999 |a MARS 
999 f f |s cee060ab-7aac-3365-b820-4ccc04812f81  |i 35bed38a-e1c9-3c58-a676-288e63179c1a  |t 0