Service strategy : management moves for customer results /

Bibliographic Details
Main Author:	Horovitz, Jacques, 1947-
Format:	Book
Language:	English
Published:	Harlow [England] : Prentice Hall/Financial Times, 2004.
Edition:	2nd ed.
Subjects:	Customer services > Management. Consumer satisfaction. Customer relations.
Online Access:	Table of contents

Table of contents