Federal contact centers : mechanism for sharing metrics and oversight practices along with improved data needed : report to congressional requesters.

Bibliographic Details
Corporate Author:	United States. Government Accountability Office
Format:	Government Document eBook
Language:	English
Published:	[Washington, D.C.] : U.S. Government Accountability Office, [2006]
Subjects:	Call centers > Government policy > United States. Information services > Government policy > United States. Government contractors > United States. Performance technology > United States.
Online Access:	Abstract: Text version: PDF version:

Abstract:
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