Customer care excellence : how to create an effective customer focus /
Main Author: | |
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Format: | Book |
Language: | English |
Published: |
London ; Philadelphia :
Kogan Page,
2008.
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Edition: | 5th ed., Fully updated. |
Subjects: |
Physical Description: | vi, 280 pages : illustrations ; 24 cm. |
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Bibliography: | Includes bibliographical references (pages [270-272]) and index. |
ISBN: | 9780749450663 0749450665 |