Table of Contents:
  • Designing digital futures
  • The case for engagement
  • Citizen engagement in practice
  • Giving a voice to the 'hard to hear'
  • Modelling citizen engagement
  • Citizen engagement in ICT design : the challenge
  • Strategies for citizen engagement (i) : shifting the focus of ICT design practice
  • Strategies for citizen engagement (ii) : tools and techniques
  • Achieving a culture of participation and engagement.