Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /

Bibliographic Details
Main Author: Goodman, John A.
Format: Book
Language:English
Published: New York : AMACOM, [2009]
Subjects:
Customer services.
Customer relations > Management.

BLCC: Stacks

Holdings details from BLCC: Stacks
Call Number: HF5415.5 .G672 2009
 
Call Number Status Get It
HF5415.5 .G672 2009 Available