Who's your Gladys? : how to turn even the most difficult customer into your biggest fan /

Who's your Gladys? : how to turn even the most difficult customer into your biggest fan /

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Bibliographic Details
Main Author: Suttle, Marilyn
Other Authors: Vest, Lori Jo
Format: Book
Language:English
Published: New York : American Management Association, [2009]
Subjects:
Customer services.
Customer relations.
Interpersonal relations.
Customer services > Case studies.
Customer relations > Case studies.

BLCC: Stacks

Holdings details from BLCC: Stacks
Call Number: HF5415.5 .S885 2009
 
Call Number Status Get It
HF5415.5 .S885 2009 Available