Table of Contents:
  • Part I. Recognizing the value of organizational learning : Uncanny similarities: the Challenger and Columbia accidents
  • Identifying organizational learning
  • Part II. Analyzing the causes of the shuttle accidents : Structures for processing information
  • Contractor relations
  • Political and budgetary pressures
  • Organizational culture
  • Part III. Institutionalizing lessons about public organizational learning : The challenges of learning in public organizations
  • Lessons from NASA about organizational learning.