What great service leaders know and do : creating breakthroughs in service firms /

What great service leaders know and do : creating breakthroughs in service firms /

Bibliographic Details
Main Author: Heskett, James L.
Other Authors: Sasser, W. Earl, Schlesinger, Leonard A.
Format: Book
Language:English
Published: Oakland, CA : Berrett-Koehler Publishers, Inc., [2015]
Edition:First edition.
Subjects:
Customer services.
Service industries > Management.

BLCC: Stacks

Holdings details from BLCC: Stacks
Call Number: HF5415.5 .H474 2015
 
Call Number Status Get It
HF5415.5 .H474 2015 Available