APA (7th ed.) Citation

Webb, N. J. (2016). What customers crave: How to create relevant and memorable experiences at every touchpoint. AMACOM.

Chicago Style (17th ed.) Citation

Webb, Nicholas J. What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint. New York, NY: AMACOM, 2016.

MLA (8th ed.) Citation

Webb, Nicholas J. What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint. AMACOM, 2016.