Performance measurement, reporting, obstacles and accountability : recent trends and future directions /

Performance measurement, reporting, obstacles and accountability : recent trends and future directions /

"This monograph identifies the ways that 'politics' enters into the creation of performance measurement systems, the selection of the official and unofficial aims of such systems, the selection of performance criteria and measures, the interpretation of findings, the responses to such...

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Bibliographic Details
Main Author: Thomas, Paul, 1943-
Corporate Author: JSTOR (Organization)
Format: eBook
Language:English
Published: Acton, A.C.T. : ANU E Press, 2006.
Subjects:
Personnel management.
Performance standards.
Performance > Measurement.
BUSINESS & ECONOMICS > Management.
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • The Origins of Performance Measurement
  • The Lexicon of Performance
  • The Aims of Performance Measurement
  • The Ideal of Performance Measurement
  • Defining Performance
  • Comparing Approaches to Performance Measurement
  • Choosing Measures/Indicators
  • Linking Performance Measurement to Planning
  • Integrating Budgeting and Performance Measurement
  • Performance Measurement and Evaluation
  • Telling the 'Performance Story'
  • The Utilisation Problem
  • Complications
  • The Disappointing Record of Performance Measurement/Management (PMM)
  • The Obstacles to PMM
  • Accountability Versus Performance?
  • The Future of PMM.