Sense & respond : how successful organizations listen to customers and create new products continuously /

We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously. New technologies are transforming the way companies interact with thei...

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Bibliographic Details

Main Authors:	Gothelf, Jeff (Author), Seiden, Josh (Author)
Format:	Book
Language:	English
Published:	Boston, Massachusetts : Harvard Business Review Press, [2017]
Subjects:	Organizational effectiveness. Organizational resilience. Customer relations > Management. Corporate culture.