Beyond the numbers : managing the assets of an automobile parts business /
Beyond the Numbers offers reference material applicable to the parts supply industry and beyond, and provides a framework that parts managers and parts store owners can use to improve overall organizational performance. Naples provides specific and practical guidelines for quality management which w...
Main Author: | |
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Format: | eBook |
Language: | English |
Published: |
Warrendale, Pa. (400 Commonwealth Dr., Wallendale PA USA) :
Society of Automotive Engineers,
©2000.
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Series: | Society of Automotive Engineers. Electronic publications.
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Subjects: | |
Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- First Things First
- Create an Inspiring, Shared, Customer-Serving Vision
- The Power of Vision
- Bringing Vision into Your Organization
- Making It Happen
- Of Vision and Values
- Learn from Others
- Learning from Other Fields of Business
- Creating a Learning Plan
- Benchmarking
- Making the Decision to Benchmark
- Determining Your Benchmarks
- Develop a Strategy
- Develop a Strategy Around Your Niche
- Strategy Transforms and Guides
- Developing Strategy: A Matter of Viewpoint
- Developing Strategy: Laying the Foundation
- Using SWOT for Planning a Strategy
- Fix Small Problems Before They Become Big Problems
- Problem Solving for Increased Customer Loyalty
- Mastering the Fine Art of Problem Solving
- Are Good Problem-Solving Skills Really Necessary?
- Mind What You Measure
- Measuring Beyond Dollars and Cents
- Focus Measurements on the Customer
- Measure Only What Is Important
- Allow the Customer's Voice to Guide Your Measurements
- Keep Your Measurements Simple
- Communicate, Communicate, Communicate
- A Lesson in Financial Management
- Balancing the Balance Sheet
- Format of a Balance Sheet
- Constructing a Basic Balance Sheet
- More on the Basic Balance Sheet
- Understanding the Parts Income Statement
- The Income Statement: The Nuts and Bolts
- Analyzing the Income Statement
- More Financial Basics
- Inventory Costing Methods
- Cash Versus Accrual
- Profit Margin or Markup--There Is a Difference
- Determining Your Break-Even Point
- Profiting from Trade Credits and Borrowing.