Beyond the numbers : managing the assets of an automobile parts business /

Beyond the Numbers offers reference material applicable to the parts supply industry and beyond, and provides a framework that parts managers and parts store owners can use to improve overall organizational performance. Naples provides specific and practical guidelines for quality management which w...

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Bibliographic Details
Main Author: Naples, Gary J., 1953-
Format: eBook
Language:English
Published: Warrendale, Pa. (400 Commonwealth Dr., Wallendale PA USA) : Society of Automotive Engineers, ©2000.
Series:Society of Automotive Engineers. Electronic publications.
Subjects:
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • First Things First
  • Create an Inspiring, Shared, Customer-Serving Vision
  • The Power of Vision
  • Bringing Vision into Your Organization
  • Making It Happen
  • Of Vision and Values
  • Learn from Others
  • Learning from Other Fields of Business
  • Creating a Learning Plan
  • Benchmarking
  • Making the Decision to Benchmark
  • Determining Your Benchmarks
  • Develop a Strategy
  • Develop a Strategy Around Your Niche
  • Strategy Transforms and Guides
  • Developing Strategy: A Matter of Viewpoint
  • Developing Strategy: Laying the Foundation
  • Using SWOT for Planning a Strategy
  • Fix Small Problems Before They Become Big Problems
  • Problem Solving for Increased Customer Loyalty
  • Mastering the Fine Art of Problem Solving
  • Are Good Problem-Solving Skills Really Necessary?
  • Mind What You Measure
  • Measuring Beyond Dollars and Cents
  • Focus Measurements on the Customer
  • Measure Only What Is Important
  • Allow the Customer's Voice to Guide Your Measurements
  • Keep Your Measurements Simple
  • Communicate, Communicate, Communicate
  • A Lesson in Financial Management
  • Balancing the Balance Sheet
  • Format of a Balance Sheet
  • Constructing a Basic Balance Sheet
  • More on the Basic Balance Sheet
  • Understanding the Parts Income Statement
  • The Income Statement: The Nuts and Bolts
  • Analyzing the Income Statement
  • More Financial Basics
  • Inventory Costing Methods
  • Cash Versus Accrual
  • Profit Margin or Markup--There Is a Difference
  • Determining Your Break-Even Point
  • Profiting from Trade Credits and Borrowing.