Linguistic Ethnography of a Multilingual Call Center : London Calling /

'This book provides a fresh and insightful exploration into how call centre agents develop and use language at work. The researcher was able to do this because of her unique position within this workplace: she being one of the agents herself. This allowed her to provide a deep ethnographic acco...

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Bibliographic Details
Main Author: Woydack, Johanna (Author, http://id.loc.gov/vocabulary/relators/aut)
Corporate Author: SpringerLink (Online service)
Format: eBook
Language:English
Published: Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2019.
Edition:1st ed. 2019.
Series:Communicating in Professions and Organizations
Subjects:
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Call Number: P302-P302.87
 
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P302-P302.87 Available