Service Management : Theory and Practice /

This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with empha...

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Bibliographic Details

Main Authors:	Bryson, John R. (Author), Sundbo, Jon (Author), Fuglsang, Lars (Author), Daniels, Peter (Author)
Corporate Author:	SpringerLink (Online service)
Format:	eBook
Language:	English
Published:	Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2020.
Edition:	1st ed. 2020.
Subjects:	Service industries. Knowledge management. Production management. Services. Knowledge Management. Operations Management. Electronic books.
Online Access:	Connect to the full text of this electronic book