The art of negotiation : a hospitality industry case study /

The art of negotiation : a hospitality industry case study /

Negotiation is an art and skill that hospitality professionals need to master. Hospitality companies, managers, and employees frequently need to handle conflicts and negotiate effectively with various parties including customers, clients, suppliers, and employees. Using an example of a two-party neg...

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Bibliographic Details
Main Authors: Guchait, Priyanko (Author), Abbott, JéAnna (Author)
Format: eBook
Language:English
Published: London : International CHRIE, 2018.
Series:SAGE Business Cases.
Subjects:
Negotiation > Case studies.
Hospitality industry > Case studies.
Conflict management > Case studies.
Customer services > Case studies.
Négociations > Études de cas.
Accueil (Tourisme) > Études de cas.
Gestion des conflits > Études de cas.
Service à la clientèle > Études de cas.
Conflict management
Customer services
Hospitality industry
Negotiation
Electronic books.
Case studies
Case studies.
Études de cas.
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Call Number: BF637.N4 G83 2018
 
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BF637.N4 G83 2018 Available