Showing 1 - 20 results of 77 for search '', query time: 0.35s Refine Results
  1. 1
    Wake up your call center : how to be a better call center agent /
    by D'Ausilio, Rosanne, 1941-
    Published 1998
    Book
  2. 2
    Wake up your call center : how to be a better call center agent /
    by D'Ausilio, Rosanne, 1941-
    Published 1999
    Book
  3. 3
    Call center performance enhancement using simulation and modeling /
    by Anton, Jon
    Published 1999
    Book
  4. 4
    Call center operations : profiting from teleservices /
    Book
  5. 5
    Call center benchmarking : how good is "good enough" /
    by Anton, Jon
    Published 2000
    Book
  6. 6
    The invisible customer : strategies for suc[c]essful customer service down the wire /
    by Clegg, Brian
    Published 2000
    Book
  7. 7
    Wake up your call center : how to be a better call center agent /
    by D'Ausilio, Rosanne, 1941-
    Published 1999
    Connect to the full text of this electronic book
    eBook
  8. 8
    Customer service : human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives /
    Published 2000
    Adobe Acrobat Readder required
    Government Document Book
  9. 9
    IRS telephone assistance : opportunities to improve human capital management : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, U.S. House of Representatives /
    Published 2001
    Get full text
    Adobe Acrobat reader required
    Government Document eBook
  10. 10
    Call center operations : profiting from teleservices /
    Connect to the full text of this electronic book
    eBook
  11. 11
    A practical guide to call center technology /
    by Waite, Andrew J.
    Published 2001
    Book
  12. 12
    Eight minutes idle /
    by Thorne, Matt
    Published 2001
    Book
  13. 13
    Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff /
    Published 2003
    Publisher description
    Book
  14. 14
    Re-organising service work : call centres in Germany and Britain /
    Published 2002
    Book
  15. 15
    The customer response management handbook : building, rebuilding and improving your results /
    by Richard, Darlene D.
    Published 2002
    Book
  16. 16
    Call center savvy : how to position your call center for the business challenges of the 21st century /
    by Dawson, Keith
    Published 1999
    Connect to the full text of this electronic book
    eBook
  17. 17
    The invisible customer : strategies for successful customer service down the wire /
    by Clegg, Brian
    Published 2000
    Connect to the full text of this electronic book
    eBook
  18. 18
    Tele-stress : relief for call center stress syndrome /
    by Coscia, Stephen
    Published 1998
    Connect to the full text of this electronic book
    eBook
  19. 19
    The call center dictionary : the complete guide to call center & help desk technology and operations /
    by Bodin, Madeline
    Published 1999
    Connect to the full text of this electronic book
    eBook
  20. 20
    Call center handbook : the complete guide to starting, running and improving your call center /
    by Dawson, Keith
    Published 1999
    Connect to the full text of this electronic book
    eBook
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