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Customer winback : how to recapture lost customers and keep them loyal /
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Griffin, Jill
Published 2001
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Customer loyalty : how to earn it, how to keep it /
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Griffin, Jill
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Customer winback : how to recapture lost customers and keep them loyal /
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Griffin, Jill
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Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world /
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Griffin, Jill
Published 2009
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Griffin, Jill
Lowenstein, Michael W., 1942-
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