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Determinants of client control mechanisms in service organizations.
by
Skivington, Kristen M. Dahlen
Published 1987
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Trust as the key to loyalty in business-to-consumer exchanges : trust building measures in the banking industry /
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Ebert, Tara
Published 2009
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Understanding proactive customer orientation : construct development and managerial implications /
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Herhausen, Dennis
Published 2011
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Ebert, Tara
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Griffin, Ricky
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Hitt, Michael T.
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Skivington, Kristen M. Dahlen
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Zey-Ferrell, Mary
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