Showing 1 - 20 results of 368 for search '', query time: 0.13s Refine Results
  1. 1
    High performance sales organizations : achieving competitive advantage in the global marketplace /
    Published 2000
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  2. 2
    Super service : seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
    by Gee, Jeff
    Published 1999
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  3. 3
    The complete idiot's guide to great customer service /
    by Karr, Ron
    Published 1997
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  4. 4
    Horizontal management : beyond total customer satisfaction /
    by Denton, D. Keith
    Published 1991
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  5. 5
    Knock your socks off service recovery /
    by Zemke, Ron
    Published 2000
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  6. 6
    Turning lost customers into gold : --and the art of achieving zero defections /
    by Cannie, Joan Koob
    Published 1994
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  7. 7
    Rethinking the sales force : redefining selling to create and capture customer value /
    by Rackham, Neil
    Published 1999
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  8. 8
    The loyalty effect : the hidden force behind growth, profits, and lasting value /
    by Reichheld, Frederick F.
    Published 1996
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  9. 9
    The one to one manager : real-world lessons in customer relationship management /
    by Peppers, Don
    Published 2000
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  10. 10
    The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
    by Thompson, Harvey
    Published 2000
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  11. 11
    Net gain : expanding markets through virtual communities /
    by Hagel, John
    Published 1997
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  12. 12
    Smart things to know about customers /
    by Jay, Ros
    Published 1999
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  13. 13
    Delivering profitable value : a revolutionary framework to accelerate growth, generate wealth, and rediscover the heart of business /
    by Lanning, Michael J.
    Published 1998
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  14. 14
    Loyalty.com : customer relationship management in the new era of Internet marketing /
    by Newell, Frederick, 1926-
    Published 2000
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  15. 15
    Emotion marketing : the Hallmark way of winning customers for life /
    by Robinette, Scott
    Published 2001
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  16. 16
    The customer differential : the complete guide to implementing customer relationship management /
    by Nykamp, Melinda
    Published 2001
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  17. 17
    The quest for loyalty : creating value through partnership /
    Published 1996
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  18. 18
    Relationship marketing for competitive advantage : winning and keeping customers /
    Published 1998
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  19. 19
    Built for use : driving profitability through the user experience /
    by Donoghue, Karen
    Published 2002
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  20. 20
    The agile manager's guide to customer-focused selling /
    by D'Innocenzo, Len
    Published 2000
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