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1
Trust as the key to loyalty in business-to-consumer exchanges : trust building measures in the banking industry /
by
Ebert, Tara
Published 2009
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Microsoft Dynamics CRM 4.0 Grundlagen /
Published 2009
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3
Arbeiten mit Microsoft Dynamics CRM 2011 : Konfiguration, Anpassung und Erweiterung /
by
Snyder, Mike
Published 2011
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Microsoft Dynamics CRM 2011 Grundlagen /
by
Snyder, Mike
Published 2011
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5
Kundenservice im Social Web /
by
Bock, Andreas H.
Published 2012
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6
CRM für Online-Shops : make big data small : Erfolgreiches Customer Relationship Management im E-Commerce /
by
Walter, Olga
Published 2016
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7
Praxishandbuch OTRS : das Ticketsystem sicher bedienen, administrieren und warten /
by
Schürmann, Tim
Published 2018
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8
Fit for Purpose : Wie Unternehmen Kunden finden, zufriedenstellen und binden /
by
Anderson, David J.
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Zheglov, Alexei
Published 2019
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9
Think Human : Kundenzentriertes UX-Design : mit kognitiver Psychologie zu besseren Produkten /
by
Whalen, John, Ph. D.
Published 2020
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Snyder, Mike
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Steger, Jim
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Anderson, David J.
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Bock, Andreas H.
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Ebert, Tara
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Günther, Sven
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Landers, Brendan
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Schürmann, Tim
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Snyder, Mike (Percussionist)
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Walter, Olga
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Whalen, John, Ph. D.
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Wiedenroth, Wolfgang
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Zheglov, Alexei
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