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  1. 81
    The Saturn difference : creating customer loyalty in your company /
    by Lenz, Vicki
    Published 1999
    Book
  2. 82
    The new pioneers : the men and women who are transforming the workplace and marketplace /
    by Petzinger, Thomas
    Published 1999
    Book
  3. 83
    Online customer care : applying today's technology to achieve world-class customer interaction /
    by Cusack, Michael, 1955-
    Published 1998
    Book
  4. 84
    Beyond customer service : keeping customers for life /
    by Gerson, Richard F.
    Published 1992
    Book
  5. 85
    Profitable customers : how to identify, develop and retain them /
    by Wilson, Charles
    Published 1998
    Book
  6. 86
    One size fits one : building relationships one customer and one employee at a time /
    by Heil, Gary, 1950-
    Published 1999
    Book
  7. 87
    Friendship marketing : growing your business by cultivating strategic relationships /
    by Baron, Gerald R.
    Published 1997
    Book
  8. 88
    Everyone a leader : a grassroots model for the new workplace /
    by Bergmann, Horst
    Published 1999
    Book
  9. 89
    Strategic customer care : an evolutionary approach to increasing customer value and profitability /
    by Brown, Stanley A., 1946-
    Published 1999
    Book
  10. 90
    The business analyzer and planner : the unique process for solving problems, finding opportunities, and making better decisions every day /
    by Zambruski, Michael S.
    Published 1999
    Book
  11. 91
    Creating customers : how to increase sales through non-technique selling /
    by Weymes, Pat
    Published 1998
    Book
  12. 92
    The customer's victory : from corporation to co-operation /
    by Dupuy, François
    Published 1999
    Book
  13. 93
    The 5 values of GREAT customer service /
    Published 1999
    Video VHS
  14. 94
    The market driven organization : understanding, attracting, and keeping valuable customers /
    by Day, George S.
    Published 1999
    Book
  15. 95
    High performance sales organizations : achieving competitive advantage in the global marketplace.
    by Coker, Darlene M.
    Published 2000
    Book
  16. 96
    The one to one manager : real-world lessons in customer relationship management /
    by Peppers, Don
    Published 1999
    Book
  17. 97
    The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
    by Thompson, Harvey
    Published 2000
    Book
  18. 98
    Contemporary knowledge of relationship marketing : 1996 Research Conference proceedings /
    Published 1996
    Conference Proceeding Book
  19. 99
    How to win customers in the digital world : total action or fatal inaction /
    by Vervest, Peter
    Published 2000
    Book
  20. 100
    Mastering data mining : the art and science of customer relationship management /
    by Berry, Michael J. A.
    Published 2000
    Book
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