Showing 121 - 140 results of 972 for search '', query time: 0.25s Refine Results
  1. 121
    Horizontal management : beyond total customer satisfaction /
    by Denton, D. Keith
    Published 1991
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  2. 122
    Knock your socks off service recovery /
    by Zemke, Ron
    Published 2000
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  3. 123
    Turning lost customers into gold : --and the art of achieving zero defections /
    by Cannie, Joan Koob
    Published 1994
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  4. 124
    Customer relationship marketing : get to know your customers and win their loyalty /
    by Stone, Merlin, 1948-
    Published 2000
    Book
  5. 125
    Rethinking the sales force : redefining selling to create and capture customer value /
    by Rackham, Neil
    Published 1999
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  6. 126
    Customer care : how to create an effective customer focus /
    by Cook, Sarah, 1955-
    Published 2000
    Book
  7. 127
    The loyalty effect : the hidden force behind growth, profits, and lasting value /
    by Reichheld, Frederick F.
    Published 1996
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  8. 128
    Brand storm : a tale of passion, betrayal and revenge /
    by Murray, Will, 1960-
    Published 2000
    Book
  9. 129
    Emotion marketing : the Hallmark way of winning customers for life /
    by Robinette, Scott
    Published 2001
    Book
  10. 130
    e-Business readiness : a customer-focused framework /
    by Craig, James, 1967-
    Published 2001
    Book
  11. 131
    The handbook of key customer relationship management : the definitive guide to winning, managing and developing key account business /
    by Burnett, Ken, 1930-
    Published 2000
    Book
  12. 132
    Capturing customers' hearts : leave the competition to chase their pockets /
    by Clegg, Brian
    Published 2000
    Book
  13. 133
    The relationship-based enterprise : powering business success through customer relationship management /
    by McKenzie, Ray, 1946-
    Published 2001
    Book
  14. 134
    E-customer : customers just got faster and smarter. Catch up /
    by Mckeown, Max
    Published 2001
    Book
  15. 135
    Creating a company for customers : how to build and lead a market-driven organization /
    Published 2001
    Book
  16. 136
    The customer differential : the complete guide to implementing customer relationship management /
    by Nykamp, Melinda
    Published 2001
    Book
  17. 137
    The essential guide to knowledge management : e-business and CRM applications /
    by Tiwana, Amrit, 1974-
    Published 2001
    Book
  18. 138
    CRM at the speed of light : capturing and keeping customers in Internet real time /
    by Greenberg, Paul
    Published 2001
    Book
  19. 139
    Seven power strategies for building customer loyalty /
    by Timm, Paul R.
    Published 2001
    Book
  20. 140
    Customer winback : how to recapture lost customers and keep them loyal /
    by Griffin, Jill
    Published 2001
    Book
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