Showing 1 - 8 results of 8 for search '', query time: 0.20s Refine Results
  1. 1
    Customer service ; a progress report /
    by Hopkins, David S., 1921-
    Published 1970
    Book
  2. 2
    Sustaining total quality /
    Published 1993
    Book
  3. 3
    Profiting from total quality /
    Published 1993
    Book
  4. 4
    Linking quality to business results /
    Published 1994
    Book
  5. 5
    Leveraging frontline capability : a conference report /
    Published 1995
    Conference Proceeding Book
  6. 6
    In pursuit of quality : views from the leading edge : a conference report /
    Published 1995
    Book
  7. 7
    Internal support services : delivering excellence : a conference report /
    Published 1996
    Conference Proceeding Book
  8. 8
    Meeting the demands of tomorrow's customers : a council report /
    by Palframan, Diane
    Published 1996
    Book
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