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1
Creating customer connections : how to make customer service a profit center for your company /
by
Burke, Jack
Published 1997
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2
Relationship banking : cross-selling the bank's products & services to meet your customer's every financial need /
by
Ritter, Dwight S.
Published 1993
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The Nordstrom way : the inside story of America's #1 customer service company /
by
Spector, Robert, 1947-
Published 2000
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The customer service training tool kit : 60 activities for delivering super service to customers /
by
Gee, Val
Published 2000
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5
Service magic : the art of amazing your customers /
by
Zemke, Ron
Published 2003
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NetLibrary, Inc
Bell, Chip R.
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Burke, Jack
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Gee, Jeff
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Gee, Val
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McCarthy, Patrick D.
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Ritter, Dwight S.
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Spector, Robert, 1947-
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Zemke, Ron
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English
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United States
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