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  1. 1
    Tax administration : IRS' problem-solving days : report to the chairman, Committee on Finance, U.S. Senate /
    Published 1998
    Government Document Microform Book
  2. 2
    Private banking : Raul Salinas, Citibank, and alleged money laundering : report to the ranking minority member, Permanent Subcommittee on Investigations, Committee on Governmental Affairs, U.S. Senate.
    Published 1998
    Adobe Acrobat Reader required
    Government Document Microform Book
  3. 3
    Social security : need to improve postentitlement service to the public : report to the Chairman, Committee on Ways and Means, House of Representatives /
    Published 1993
    Government Document Microform Book
  4. 4
    Executive guide : improving mission performance through strategic information management and technology : learning from leading organizations /
    Published 1994
    Government Document Microform Book
  5. 5
    Tax administration : making IRS' telephone systems easier to use should help taxpayers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives.
    Published 1996
    Government Document Microform Book
  6. 6
    Agencies' service to non-English speaking customers.
    Published 1995
    Government Document Microform Book
  7. 7
    Managing IRS : IRS needs to continue improving operations and service : statement of Lynda D. Willis, Director, Tax Policy and Administration Issues, General Government Division, before the National Commission on Restructuring the Internal Revenue Service.
    by Willis, Lynda D.
    Published 1996
    Government Document Microform Book
  8. 8
    Tax administration : IRS faces challenges in reorganizing for customer service : report to congressional committees.
    Published 1995
    Government Document Microform Book
  9. 9
    Money laundering : regulatory oversight of offshore private banking activities : report to the Chairman, Subcommittee on General Oversight and Investigations, Committee on Banking and Financial Services, House of Representatives.
    Published 1998
    Adobe Acrobat Reader required
    Government Document Microform Book
  10. 10
    IRS employee evaluations : opportunities to better balance customer service and compliance objectives : report to the chairman, Committee on Ways and Means, and the chairman, Subcommittee on Oversight, House of Representatives /
    Published 1999
    Government Document Microform Book
  11. 11
    Export promotion : U.S. export assistance centers' efforts to support U.S. businesses : statement of Benjamin F. Nelson, Director, International Relations and Trade Issues, National Security and International Affairs Division, before the Subcommittee on Tax, Finance, and Exports, Committee on Small Business, House of Representatives /
    by Nelson, Benjamin F.
    Published 1999
    Adobe Acrobat Reader required
    Government Document Microform Book
  12. 12
    Export promotion : U.S. export assistance centers seek to improve services : report to the Honorable Gordon Smith, U.S. Senate /
    Published 1999
    Adobe Acrobat Reader required
    Government Document Microform Book
  13. 13
    U.S. Postal Service : postal activities and laws related to electronic commerce : report to congressional requesters /
    Published 2000
    Adobe Acrobat reader required
    Government Document Book
  14. 14
    Office of Workers' Compensation Programs : goals and monitoring are needed to further improve customer communications : statement of Michael Brostek, Director, Tax Administration and Justice, before the Subcommittee on Workforce Protections, Committee on Education and the Workforce, House of Representatives /
    by Brostek, Michael
    Published 2000
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    Government Document eBook
  15. 15
    Military banking : solicitations, fees, and revenue potential : report to congressional requesters /
    Published 1999
    Adobe Acrobat Reader required
    Government Document Book
  16. 16
    Defense logistics : improving customer feedback program could enhance DLA's delivery of services.
    Published 2002
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    Government Document eBook
  17. 17
    Direct Student Loan program : management actions could enhance customer service.
    Published 2003
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    Government Document eBook
  18. 18
    IRS telephone assistance : limited progress and missed opportunities to analyze performance in the 2001 filing season.
    Published 2001
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    Government Document eBook
  19. 19
    Telecommunications: overview of the cramming problem : statement of Stanley J. Czerwinski, Associate Director, Housing and Community Development Issues, Resources, Community, and Economic Development Division, before the Committee on Small Business, U.S. Senate /
    by Czerwinski, Stanley J.
    Published 1999
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    Government Document eBook
  20. 20
    IRS' correspondence with taxpayers and its telephone assistance program /
    by Stathis, Jennie S.
    Published 1988
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    Government Document eBook
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