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1
Marketing for keeps : building your business by retaining your customers /
by
Furlong, Carla B.
Published 1993
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2
Rethinking the delivery of public services to citizens /
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Seidle, F. Leslie
Published 1995
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Benchmarking performance indicators for water and wastewater utilities : 2006 annual survey data and analysis report /
Published 2007
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The service state : rhetoric, reality and promise /
Published 2010
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American Productivity & Quality Center
1 results
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American Water Works Association. Qualserve Benchmarking Program
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Dutil, Patrice A., 1960-
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Furlong, Carla B.
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Institute for Research on Public Policy
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Lafferty, Angela K.
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Seidle, F. Leslie
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