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  1. 1061
    Waiting on the mail : postal service standard drops in Baltimore and the surrounding area : hearing before the Subcommittee on Government Operations of the Committee on Oversight and Reform, House of Representatives, One Hundred Seventeenth Congress, second session, February 14, 2022.
    Published 2022
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  2. 1062
    Review of the Office of the Inspector General report on USDA oversight of civil rights complaints : hearing before the Subcommittee on Nutrition, Oversight, and Department Operations of the Committee on Agriculture, House of Representatives, One Hundred Seventeenth Congress, second session, February 15, 2022.
    Published 2022
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  3. 1063
    STELAR review : protecting consumers in an evolving media marketplace : hearing before the Subcommittee on Communications and Technology of the Committee on Energy and Commerce, House of Representatives, One Hundred Sixteenth Congress, first session, June 4, 2019.
    Published 2022
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  4. 1064
    Review of the fiscal year 2022 USAID budget request : hearing before the Committee on Foreign Relations, United States Senate, One Hundred Seventeenth Congress, first session, July 14, 2021.
    Published 2022
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  5. 1065
    IRS : is it ready? : hearing before the Subcommittee on Government Operations of the Committee on Oversight and Reform, House of Representatives, One Hundred Seventeenth Congress, second session, April 21, 2022.
    Published 2022
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  6. 1066
    Review of the FY 2022 State Department budget request : hearing before the Committee on Foreign Relations, United States Senate, One Hundred Seventeenth Congress, first session, June 8, 2021.
    Published 2022
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  7. 1067
    Minding the customer : a view of customer service and quality : a speech delivered to SNCF on October 13, 1989 /
    Book
  8. 1068
    The Consumer Financial Protection Bureau's semiannual report to Congress : hearing before the Committee on Banking, Housing, and Urban Affairs, United States Senate, One Hundred Sixteenth Congress, second session, on receiving and discussing the Consumer Financial Protection Bureau's semi-annual report to the committee on recent rulemakings, and supervisory and regulatory activities, as well as future plans, March 10, 2020.
    Published 2022
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  9. 1069
    Applying metalytics to measure customer experience in the metaverse /
    Published 2023
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  10. 1070
    The practical guide to achieving customer satisfaction in events and hotels /
    by Berners, Philip, Martin, Adrian
    Published 2023
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    eBook
  11. 1071
    No forms, no spam, no cold calls : the next generation of account-based sales and marketing /
    by Conant, Latané
    Published 2023
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    eBook
  12. 1072
    What customers hate : drive fast and scalable growth by eliminating the things that drive away business /
    by Webb, Nicholas J., 1958-
    Published 2022
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  13. 1073
    Delivering for Pennsylvania : examining postal service delivery and operations from the cradle of liberty : hearing before the Subcommittee on Government Operations of the Committee on Oversight and Reform, House of Representatives, One Hundred Seventeenth Congress, second session, September 7, 2022.
    Published 2022
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  14. 1074
    The semiannual testimony on the Federal Reserve's supervision and regulation of the financial system : hearing before the Committee on Banking, Housing, and Urban Affairs, United States Senate, One Hundred Seventeenth Congress, first session, on examining how the Federal Reserve can stand up for workers and families and help create a better economy that works for everyone : May 25, 2021.
    Published 2022
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  15. 1075
    The swipe-right customer experience : how to attract, engage, and keep customers in the digital-first world /
    by Eskelinen, Sanna, Gerdt, Belinda
    Published 2022
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  16. 1076
    SERVITIZATION : assessment protocol for action.
    by PEREZ MARQUEZ, ANTONIO
    Published 2022
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  17. 1077
    Review of the fiscal year 2023 USAID budget request : hearing before the Committee on Foreign Relations, United States Senate, One Hundred Seventeenth Congress, second session, May 11, 2022.
    Published 2022
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  18. 1078
    Office of the Comptroller of the Currency's Fair Access to Financial Services rule /
    by Murphy, M. Maureen
    Published 2021
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    Government Document Database
  19. 1079
    Unreasonable hospitality : the remarkable power of giving people more than they expect /
    by Guidara, Will
    Published 2022
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  20. 1080
    Reduction in face-to-face services at the Social Security Administration : hearing before the Special Committee on Aging, United States Senate, One Hundred Thirteenth Congress, second session, Washington, DC, June 18, 2014.
    Published 2023
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