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Education and research for marketing and quality management in libraries = La formation et a recherche sur le marketing et la gestion de la qualité en bibliotheque : satellite meet...
Published 2002
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Creating the customer-driven library : building on the bookstore model /
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Woodward, Jeannette A.
Published 2005
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IFLA Satellite Meeting Québec
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International Federation of Library Associations and Institutions
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Savard, Réjean, 1950-
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Woodward, Jeannette A.
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