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  1. 1
    A case on communication management /
    by Robra-Bissantz, Susanne
    Published 2000
    “...Idea Group Pub.,...”
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  2. 2
    Workflow-supported invoice management : the case of a system implementation at a German media company /
    by Lang, Karl R.
    Published 2004
    “...Idea Group Pub.,...”
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  3. 3
    CRM systems in German Hospitals : illustrations of issues & trends /
    Published 2005
    “...Idea Group Pub.,...”
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