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Youtility : why smart marketing is about help not hype /
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Baer, Jay, 1969-
Published 2013
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Hug your haters : how to embrace complaints and keep your customers /
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Baer, Jay, 1969-
Published 2016
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Talk triggers : the complete guide to creating customers with word of mouth /
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Baer, Jay, 1969-
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Lemin, Daniel
Published 2018
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Baer, Jay, 1969-
Lemin, Daniel
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