Controlling the confrontation : Arch Lustberg on effective communication techniques.
Lustberg conducts role-playing sessions for librarians to illustrate effective techniques for communicating in confrontational situations.
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Format: | Video VHS |
Language: | English |
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Chicago :
ALA Video,
1989.
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Remote Storage
Call Number: |
HM132 .L87 1989 |
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Call Number | Status | Get It |
HM132 .L87 1989 | Available |