A handbook for measuring customer satisfaction and service quality /

A handbook for measuring customer satisfaction and service quality /

This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and de...

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Bibliographic Details
Corporate Authors: Morpace International, Cambridge Systematics, National Research Council (U.S.). Transportation Research Board, Transit Development Corporation, Transit Cooperative Research Program
Format: Book
Language:English
Published: Washington, D.C. : National Academy Press, 1999.
Series:Report (Transit Cooperative Research Program) ; 47.
Subjects:
Local transit > Ridership > United States > Handbooks, manuals, etc.
Transportation and state > United States > Handbooks, manuals, etc.
Transports publics > Voyageurs > États-Unis > Guides, manuels, etc.
Transport > Politique gouvernementale > États-Unis > Guides, manuels, etc.
Local transit > Ridership
Transportation and state
level of service.
United States
handbooks.
manuals (instructional materials)
Handbooks and manuals
Handbooks and manuals.
Guides et manuels.
Online Access:http://nationalacademies.org/trb/publications/tcrp/tcrp%5Frpt%5F47-a.pdf

Internet

http://nationalacademies.org/trb/publications/tcrp/tcrp%5Frpt%5F47-a.pdf

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Holdings details from Remote Storage
Call Number: HE4456 .H36 1999
 
Call Number Status Get It
HE4456 .H36 1999 Available