Wake up your call center : how to be a better call center agent /

Bibliographic Details
Main Author:	D'Ausilio, Rosanne, 1941-
Corporate Author:	NetLibrary, Inc
Format:	eBook
Language:	English
Published:	West Lafayette, Ind. : Ichor Business Books, [1999]
Edition:	Rev. and expanded ed.
Series:	Customer access management.
Subjects:	Customer services > Management. Call centers > Management. Electronic books.
Online Access:	Connect to the full text of this electronic book