Knock your socks off service recovery /

Bibliographic Details

Main Author:	Zemke, Ron
Corporate Author:	NetLibrary, Inc
Other Authors:	Bell, Chip R.
Format:	eBook
Language:	English
Published:	New York : AMACOM, [2000]
Subjects:	Customer services. Customer relations. Electronic books.
Online Access:	Connect to the full text of this electronic book