The one to one manager : real-world lessons in customer relationship management /

Bibliographic Details
Main Author:	Peppers, Don
Corporate Author:	NetLibrary, Inc
Other Authors:	Rogers, Martha
Format:	eBook
Language:	English
Published:	Oxford : Capstone Pub., [2000]
Subjects:	Customer relations > Management. Electronic books.
Online Access:	Connect to the full text of this electronic book