The Nordstrom way : the inside story of America's #1 customer service company /

Bibliographic Details
Main Author:	Spector, Robert, 1947-
Corporate Author:	NetLibrary, Inc
Other Authors:	McCarthy, Patrick D.
Format:	eBook
Language:	English
Published:	New York : Wiley, [2000]
Edition:	2nd ed.
Subjects:	Nordstrom (Firm) Customer services > United States. Department stores > United States. Electronic books.
Online Access:	Connect to the full text of this electronic book