Emotional intelligence /

Illustrates how emotional intelligence can be integrated into the workplace to enhance other knowledge and technical capabilities. It illustrates how organizations such as Kaiser Permanente, State Street Bank, and Nichols Aluminum are accessing the power of emotions to create better, more productive...

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Bibliographic Details

Corporate Authors:	CRM Learning (Firm), CRM Films
Other Authors:	Ellis, David, Fisher, Rebecca
Format:	Video DVD
Language:	English
Published:	[Carlsbad, Calif.] : CRM Learning, [2001]
Subjects:	Emotional intelligence. Employees > Attitudes. Management > Psychological aspects. Psychology, Industrial.