A basic toolkit : good manager & good employee skills /

Covers the basic skills every library worker needs to know: how to be a good employee, how to be a good manager, communicating, problem-solving, customer service, and conducting effective meetings.

Bibliographic Details
Corporate Authors: College of DuPage. Satellite Network, College of DuPage. Multimedia Services, College of DuPage. Office of Special Services, College of DuPage. Library Learning Network, College of DuPage
Other Authors: Farnon, Bonnie E., Nocera, Jim, Slusar, Linda, Fradkin, Bernard, Klein, Pam, Johnson, Debra Wilcox, Halikias, Shannon, Kozak, Anne, Murawski, Susan, Roche, Richard, Schmidt, Aaron
Format: Video VHS
Published: [Place of publication not identified] : [publisher not identified] ; [2003]
Series:Soaring to excellence.