Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff /

Bibliographic Details
Corporate Author:	NetLibrary, Inc
Other Authors:	Carlaw, Malcolm
Format:	eBook
Language:	English
Published:	New York : McGraw-Hill, [2003]
Subjects:	Call centers > Personnel management. Customer services > Management. Employee motivation. Electronic books.
Online Access:	Connect to the full text of this electronic book