Service design for six sigma : a road map for excellence /

Bibliographic Details

Main Author:	El-Haik, Basem
Other Authors:	Roy, David M., 1955-
Format:	Book
Language:	English
Published:	Hoboken, N.J. : Wiley-Interscience/John Wiley, [2005]
Subjects:	Six sigma (Quality control standard) Total quality management.